Back to Blog

Maintenance & Repair: How to Improve First Time Fix Rates?


 improve first time fix rates in maintenance and repair

Efficiency is the key in maintenance and repair operations. Without an efficient and productive workforce, your business may not probably run very long. And for your customers, first-time fix rates (FTFR) matter as that will be the metrics on which they will judge your business.

Research done by the Aberdeen Group shows that greater FTFR is a determining factor in the success of a business. In fact, 20% of the top-performing companies have a first-time fix rate of 88%. And companies with FTFR below 70% experienced a drop in customer retention to 76%. Now, how can you improve both the efficiency and first-time fix rates? One simple step that you can try out to reap massive benefits is to transform operations digitally.

Let’s explore some steps that you can adopt into your business to ensure improved first-time fix rates in maintenance and repair tasks.

• Invest in Training and Continuous Improvement

A trained and knowledgeable workforce with an excellent skill set is an asset for any organization. And what can you do to develop their skills? The answer is to invest in training to build their skills to get the job done. One of the options for training your workers is to provide them with immersive AR-powered on-the-job training that prepares them for real tasks and helps in their skill retention for a longer period. A trained employee with relevant knowledge gets the tasks done right the first time. Also, you should take any necessary action to fill in their skills gap and improve practice.

• Collaboration between teams

Good communication between experts and technicians is a game-changer and allows to address and resolve issues quickly. Invest in good remote collaboration tools so that you don’t have to compromise on the quality and safety of your workers.

• Using CoTech remote assistance software

One of the many steps you can take is adopting an AR remote assistance software like Augmented reality enabled technology eases the maintenance and repair tasks of technicians to a great extent. The remote assistance software overlays information required for fixing the issues right in front of the worker, enabling them to fix issues independently with minimal errors. If they need any real assistance, they can also contact experts with a touch and share their physical space to get real-time assistance virtually.

Interested in learning more about our remote assistance software? Schedule a free AR consultation by sending us a mail at to understand better what areas in your business you can benefit from our software.

Most Popular

After-Sales Digitalization Through Augmented Reality in Automotive Industry


Augmented Reality for automotive maintenance


Mistakes to Avoid while Choosing a Remote Assistance Software


Top 8 Benefits of Digital Transformation


Industrial IoT in Manufacturing: Use cases & Benefits


Digital Transformation Trends in 2023 that Can Shape the Manufacturing Industry


The Impact of Augmented Reality in Knowledge Acquisition


Fifth Industrial Revolution: Changing the Business Landscape


How is AR Transforming the Rail Industry?


Visual Assistance – We See What You See


What is the Future of Field Service?


The Era of The Connected Worker


Can Remote Assistance Bring You Close to Your Customer?


How to Overcome 3 Key Problems in Healthcare using AR?


How to Tackle Complexity in Manufacturing?


How can Reduce Operational Costs?


4 Important Use Cases of AR in Telecommunication


How is AR Revolutionizing the Future of Mining Industry?


Can AR Reduce the Cost of Poor Quality?


How Does AR Training Aid in the Safety and Excellence in Refineries?


Digital Twins, Driving Innovation


Three Innovative Ways Enterprise AR Solution Improves Automotive Industry


The Role of Metaverse in Industrial Companies


How can Object Detection Based AR Solution Help your Business?


How to Address Work Skills Gap with AR enabled Remote Assistance Software?


Current Use Cases and Market Growth of AR


Remote Technical Support using Augmented Reality


How will Augmented Reality Shape the Post Pandemic World?


Businesses Adopts Augmented Reality in MRO Operations